Privacy Policy

This Privacy Policy explains what information m MASSmedia collects, how we use it, and the choices you have. It applies to information collected through our website, our contact forms, our chat widget, and the managed marketing services we provide.

We aim to keep this policy clear and honest. If anything isn't, please reach out and we'll explain it.

Information you give us directly: When you contact us, request a consultation, or become a client, we collect details such as your name, email address, phone number, business or organization name, and any information you share in a message.

Information from chat: If you use the chat feature on our site, we collect the details you provide in that conversation so we can respond and follow up.

Information collected automatically: Like most websites, we and our service providers collect technical information such as your browser type, device, approximate location, pages visited, and referring pages. This is typically collected through cookies and similar technologies.

Client account information: As a client, we may manage tools on your behalf — such as your website, CRM, and advertising accounts — and the information handled within those systems is governed by the terms of those platforms and your agreements with us.

We use the information we collect to respond to inquiries, provide and improve our services, operate and maintain your website and campaigns, communicate with you about your marketing, process payments, and provide support.

We may also use information in aggregate to understand website traffic and improve our offerings. We do not sell your personal information.

Our website uses cookies and similar technologies to remember preferences, measure traffic, and support features like the chat widget. You can control or disable cookies through your browser settings, though some features may not work as intended if cookies are disabled.

We use analytics tools to understand how visitors find and use our site. These tools may set their own cookies and collect information about your visit. The information collected is generally aggregated and used to improve our website and services.

We may run advertising on behalf of clients and for our own business. Advertising platforms may use cookies or similar tools to measure ad performance and show ads to relevant audiences. If you have questions about a specific campaign, contact us and we can explain what's involved.

We share information with service providers who help us operate our website and deliver services — for example, our marketing platform, payment processors, email and messaging providers, and analytics providers. These providers are bound by their own privacy obligations and use your information only as needed to provide their services to us.

We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of m MASSmedia, our clients, or others.

We do not sell or rent your personal information to third parties.

We keep information only as long as needed for the purposes described in this policy or as required by law. When you end a managed marketing engagement, we will retain records as needed to complete any obligations and then dispose of client data according to our agreement.

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information, or to opt out of certain processing. To exercise any of these rights, contact us through our contact page and we will respond in accordance with applicable law.

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by asking us directly.

We take reasonable steps to protect information using administrative, technical, and physical safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information appropriately.

Our services are intended for businesses and adults. We do not knowingly collect information from children under the age required by applicable law. If you believe a child has provided us with information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the date shown on this page. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your information, please reach out through our contact page. We're glad to answer specific questions about how your data is used.