Terms of Service

By accessing or using the m MASSmedia website and our managed marketing services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

These terms apply to all visitors, prospective clients, and active clients of m MASSmedia.

m MASSmedia provides managed marketing services to small businesses and local organizations. Our services may include managed websites and landing pages, local search visibility, social media and content marketing, paid advertising campaigns, customer relationship management, lead capture and follow-up, marketing reporting, and complementary graphic design, branding, and print services.

The specific scope of services provided to any client is defined in a separate agreement or service plan. These terms govern the general use of our website and complement — but do not replace — any service agreement you sign with us.

To deliver effective marketing, we rely on timely information and cooperation from you. You agree to provide accurate, current information about your business and to respond to our requests within a reasonable timeframe.

You are responsible for the accuracy of any content, images, claims, and materials you provide to us. You confirm that you own or have permission to use any photos, logos, testimonials, or other assets you share with us for use in your marketing.

You agree that your business practices and the products or services you offer comply with applicable laws and regulations.

Part of our approach involves turning your authentic business activity — project photos, customer stories, promotions, and updates — into marketing content. When you share materials with us, you grant us a license to use, adapt, and publish them in connection with your marketing.

You agree that any materials you share do not infringe on the rights of any third party and do not contain unlawful, misleading, or defamatory content. We reserve the right to decline to publish content we believe may be unlawful, misleading, or harmful.

All branding, website designs, content, and marketing materials we create for you remain the property of m MASSmedia until fully paid for, at which point ownership of the final delivered work transfers to you, excluding any third-party assets, stock imagery, fonts, or underlying tools.

The m MASSmedia name, logo, and related marks are our property. You may not use them without our written permission, except as may be agreed in your service plan.

We may display completed work in our portfolio or marketing unless you request otherwise in writing.

Fees for our services are agreed separately in your service plan or proposal. Initial setup fees, monthly base subscriptions, and managed marketing service tiers are billed according to the schedule outlined in your agreement.

Your advertising budget is separate from our management fees. Advertising spend is paid to third-party advertising platforms and is not a fee paid to m MASSmedia. We do not mark up your advertising spend. You are responsible for funding your advertising budget.

You are responsible for all fees incurred under your account and for keeping your payment information current.

Our managed marketing services rely on third-party platforms, including advertising networks, search and mapping providers, social media platforms, email and messaging providers, and our underlying marketing platform. Each of these services has its own terms, policies, and limitations that may affect your campaigns.

We are not responsible for changes, outages, or limitations imposed by third-party platforms, and we cannot guarantee specific placement, performance, or availability on services we do not control.

Marketing outcomes depend on many factors outside our control, including your industry, competition, market conditions, and the quality of your offerings. While we work to improve your visibility, generate opportunities, and measure results, we do not guarantee specific numbers of leads, customers, revenue, or rankings.

To the fullest extent permitted by law, m MASSmedia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of our services.

Our total liability arising out of or relating to these terms or our services shall not exceed the amount you paid us in the three months preceding the event giving rise to the claim.

You may end a managed marketing engagement according to the notice period in your service plan. Upon termination, we will complete any work already in progress and billed, and provide a reasonable handover of assets as outlined in your agreement.

We may suspend or end services if fees are unpaid, if you breach these terms, or if we can no longer provide services in good faith.

We may update these terms from time to time. When we make material changes, we will update the date shown on this page and, where appropriate, notify active clients. Continued use of our website or services after changes take effect constitutes acceptance of the revised terms.

If you have questions about these Terms of Service, please reach out through our contact page. We're happy to walk through anything that isn't clear.